How do I remove or deactivate a user?
If a team member has left or no longer needs access to Sprift, we can deactivate their account for you.
When a team member leaves your company or no longer needs access to Sprift, you can request that their account is deactivated. Deactivating a user removes their ability to log in but preserves any data or reports associated with their account.
What to include in your request
Email our Customer Success team at customer.success@sprift.com with:
- The full name of the user to be deactivated
- Their email address
- The branch they are assigned to
- The date you’d like the deactivation to take effect (if not immediately)
If you need to deactivate multiple users, you can include all of them in a single email.
What happens next
Our team will deactivate the user’s account, usually within one working day. The user will no longer be able to log in, and you’ll receive a confirmation once it’s done.
If you received an automated Use Inactivation Notification email, this means a deactivation has already been processed. No further action is needed unless you believe it was done in error — in which case, reply to the email or contact us and we’ll look into it.
Good to know
- Deactivating a user does not delete their data or reports. Property reports they generated will remain available.
- Your subscription is charged per branch, not per user, so deactivating a user does not change your billing.
- If you need to reactivate a previously deactivated user, just email us and we can restore their access.