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How do I run and troubleshoot Market Appraisal Reports?

A guide to generating Market Appraisal Reports (MARs) in Sprift, and what to do if something goes wrong.

A Market Appraisal Report (MAR) is one of the key outputs from Sprift, giving you a comprehensive property-level report to use in valuations and client meetings. Here’s how to generate one, and how to resolve the most common issues.

How to generate a Market Appraisal Report

  1. Search for the property by address or postcode in the Sprift platform
  2. Open the property page
  3. Select the option to generate a Market Appraisal Report

[SCREENSHOT NEEDED: the property page showing the button or link to generate a MAR]

The report will be generated and made available for download, usually within a few seconds.

Common issues and fixes

Report not generating

If the report doesn’t appear after you’ve requested it:

  • Check your internet connection and try refreshing the page
  • Try generating the report again — occasional timeouts can occur
  • If the problem persists, try a different browser (Chrome is recommended)
  • Clear your browser cache and try again

If none of these steps resolve the issue, contact us with the property address and we’ll investigate.

Prices not showing on the report

If sold prices or valuation data are blank on your report, this usually means:

  • The property hasn’t transacted recently enough to have a recorded sold price
  • Land Registry data for the transaction hasn’t been published yet (this can take several weeks after completion)
  • The property type or tenure may not have comparable data available

This is not an error — it reflects the data currently available from our sources.

Export or download errors

If you’re unable to download or export your report:

  • Check that your browser isn’t blocking pop-ups or downloads
  • Try right-clicking the download link and selecting “Save as”
  • If you’re using the report within another system, ensure the file format is compatible

[SCREENSHOT NEEDED: the download/export options available for a generated report]

When to contact support

If you’ve tried the steps above and the issue persists, email us at customer.success@sprift.com with:

  1. The property address
  2. A description of the issue (what you expected vs what happened)
  3. A screenshot of any error message, if applicable
  4. The browser you’re using