What to do if Sprift is down or not loading
If you can't access the Sprift platform, here are the steps to check and what to do next.
If the Sprift platform isn’t loading or you’re seeing error messages, here’s what to check before contacting support.
Quick checks
- Check your internet connection — try loading another website to confirm your connection is working
- Try a different browser — Chrome is recommended for the best experience with Sprift
- Clear your browser cache — cached data can sometimes cause loading issues
- Check if the issue is widespread — ask a colleague to try accessing Sprift from their device. If they can access it and you can’t, the issue is likely on your side.
Known outages
Occasionally, Sprift may experience planned maintenance or an unplanned service disruption. If the platform is down for multiple users, our team is likely already aware and working on a fix.
During a known outage: - You do not need to contact support to report it — we’re already on it - Normal service is typically restored within a short time - If the outage is expected to last longer, we’ll communicate directly with affected customers
When to contact support
If you’ve tried the steps above and the issue persists, or if you believe there’s a platform-wide problem, email us at customer.success@sprift.com with:
- What you’re seeing (error message, blank page, slow loading, etc.)
- When the issue started
- The browser and device you’re using
- Whether anyone else in your office is experiencing the same issue