Introduction

Welcome to Sprift Technologies Limited’s (“Sprift”) privacy policy.

Sprift respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights and how the law protects you.

Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

1 Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how Sprift collects and processes your personal data through your use of our website or otherwise, including any data you may provide through our website when you sign up to our newsletter OR book a tour OR purchase a product or service OR take part in a competition OR any other interaction which involves you sharing your personal data with us.

Our website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

Sprift Technologies Limited is the controller and responsible for your personal data (collectively referred to as “Sprift”, “we”, “us” or “our” in this privacy policy).

We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our DPO by emailing Customer.Success@Sprift.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 18th October 2021.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2 The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier, title, date of birth.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (“IP”) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

Usage Data includes information about how and where you use our website, products, and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 3 How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

apply for our products or services;

create an account on our website;

subscribe to our service or publications;

request marketing to be sent to you;

enter a competition, promotion or survey; or

give us feedback or contact us.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

  1. technical data from analytics providers
  2. contact, financial and transaction data from providers of technical, payment and delivery services
  3. other organisations we work with, such as those we provide products or services on behalf of
  4. public registers such as Companies and the Land Registry.

4 How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

where we need to perform the contract, we are about to enter into or have entered into with you;

where we need to comply with a legal obligation;

where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Please see “Lawful Basis” in our Glossary to find out more about the types of lawful bases that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

4.1.1 In the tables below, the personal data processing for any sole traders or partnerships will be as the “Personal data used (individuals)” column with business account information, including the contact details of people associated with your business account.

Where we process your personal data because of our contract

Reason or purpose Personal data used (individuals) Personal data used (limited companies)
Provide our products and services to you including for pricing, quality assurance purposes and handling any complaints you might make
  • All personal information we collect as set out in section 2
  • Your contact details and the contact details of people associated with your business account
  • Business account information
  • Purchase and account history
Take payment for our products and services and debt collection
  • Your contact details
  • Transaction and payment information
  • Purchase and account history
  • Your contact details and the contact details of people associated with your business account
  • Business account information
Deliver products and services to you, including training
  • Your contact details
  • Your contact details and the contact details of people associated with your business account
Deliver service communications (such as invoices) and tailoring those communications to your circumstances
  • Your contact details
  • Transaction and payment information
  • Purchase and account history
  • Your contact details and the contact details of people associated with your business account
  • Business account information
To manage our relationship with you, including asking you to leave a review or take a survey
  • Your contact details
  • Purchase and account history
  • Your contact details and the contact details of people associated with your business account
  • Business account information
Investigating misuse of your account
  • The personal data which is necessary for us to investigate the issue, which will depend on the nature of the problem
  • As a minimum, this will include your name and contact information and information about your account and transaction history
  • The personal data which is necessary for us to investigate the issue, which will depend on the nature of the problem
  • As a minimum, this will include your name and contact information and information about your business account

Where we process your data because we are legally obliged to

Reason or purpose Personal data used (individuals) Personal data used (limited companies)
Understand the information we hold to ensure compliance with data protection legislation
  • All personal information that we collect as listed in section 2
  • Your contact details and the contact details of people associated with your business account
  • Business account information
Internal and statutory audits
  • All personal information that we collect as listed in section 2
  • Your contact details and the contact details of people associated with your business account
  • Business account information
Assist law enforcement agencies and other public authorities
  • The personal data processed would depend on the scope of the enquiry and will be limited to what is necessary to achieve the purpose of the request
  • The personal data processed would depend on the scope of the enquiry and will be limited to what is necessary to achieve the purpose of the request

Where we process your data because we have a legitimate interest to do so

Reason or purpose Personal data used (individuals) Personal data used (limited companies, sole traders and partnerships)
Maintain and improve our products and services, e.g. optimise business processes, quality assurance purposes, support efficient management of our staff, analyse performance of webpages and provide relevant content to you
  • All personal information we collect as listed in section 2
  • Your contact details and the contact details of people associated with your business account
  • Business account information
Develop new products and services
  • Purchase and account history
  • Purchase and account history
To make suggestions and recommendations to you about goods or services that may be of interest to you
  • All personal information we collect as listed in section 2
  • Advertising and direct marketing
  • Your contact details and the contact details of people associated with your business account
  • Advertising and direct marketing
Direct marketing. If you have not specifically consented to receive direct marketing, we will only send you direct marketing materials where we are allowed to because of law. However we will never send you direct marketing where you have opted out of receiving direct marketing communications
  • Your contact details
  • How you use our products and services
  • Advertising and direct marketing
  • Your contact details and the contact details of people associated with your business account
  • Advertising and direct marketing
For market research purposes, e.g. to understand how you use our products and services
  • Your contact details
  • Transaction and payment information
  • Purchase and account history
  • Lifestyle and demographic insight information
  • Responses to surveys
  • How you use our products and services
  • Advertising and direct marketing
  • Your contact details and the details of people associated with your business account
Management information reporting
  • Contact data
  • Financial data
  • Transaction data
  • Technical data
  • Profile data
  • Usage data
  • Marketing and communications data
  • Your contact details and the details of people associated with your business account
Staff training
  • All personal information we collect as set out in section 2
  • All personal information we collect as set out in section 2
Maintain accuracy and relevance of your data
  • All personal information we collect as set out in section 2
  • All personal information we collect as set out in section 2
For the establishment, exercise or defence of legal claims
  • All personal information we collect as set out in section 2
  • All personal information we collect as set out in section 2
Pricing and modelling
  • All personal information we collect as set out in section 2
  • All personal information we collect as set out in section 2
Assist law enforcement agencies and other public authorities
  • The personal data processed would depend on the scope of the enquiry and will be limited to what is necessary to achieve the purpose of the request
  • The personal data processed would depend on the scope of the enquiry and will be limited to what is necessary to achieve the purpose of the request

Where we process your personal data so you can’t be identified any more

We may anonymise and aggregate any of the personal data we hold (so that it does not identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our website, products and services and developing new products and services.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please see.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5 Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.

Internal Third Parties as set out in the Glossary.

External Third Parties as set out in the Glossary.

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6 International transfers

In common with other organisations, we use third parties located in other countries to help us run our business. As a result, personal data may be transferred outside the countries where we and our customers are located. This includes countries outside the European Economic Area (“EEA”) and to countries that do not have laws that provide specific protection for personal data. We have taken steps to ensure all personal data is provided with adequate protection and that all transfers of personal data outside the EEA are done lawfully. Where we transfer personal data outside of the EEA to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an agreement which covers the requirements for the transfer of personal data outside the EEA, such as the European Commission approved standard contractual clauses.

7 Data security

You should be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data that you transmit to our site; any transmission is at your own risk. Once we have received your information, we will use procedures and security controls to try to prevent unauthorised access.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8 Data retention

How long will you use my personal data for?

We will keep your personal data for as long as necessary in order to achieve the processing purposes.

9 Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see the Your Legal Rights section below to find out more about these rights.

If you wish to exercise any of these rights, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10 Glossary

Lawful Basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Third Parties

External Third Parties

Service providers acting as processors who are based inside and outside the United Kingdom

Partners with whom we act as joint controllers

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services

Your Legal Rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

if you want us to establish the data’s accuracy;

where our use of the data is unlawful, but you do not want us to erase it;

where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims;

you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.